Privacy Policy Statement for Hotel Villa Retreat, Kodaikanal

Information Collection

• We collect personal information such as name, email address, phone number, and other details when you make a reservation using the Booking Engine, Cloudbeds (headquartered in San Diego with offices in San Diego and São Paulo, Brazil). Cloudbeds uses PCI-compliant security standards. All information transmitted is encrypted with a 128-bit SSL certificate.
• We gather non-personal information like IP addresses, browser type, and operating system for analytical purposes.

Secure Online Payment

• Villa Retreat use’s Strip, Inc as the payment gateway for bookings made through the website. Stripe, Inc. is an Irish-American multinational financial services and software as a service company dual-headquartered in South San Francisco, California, United States and Dublin, Ireland. Stripe employs SSL/TLS encryption to secure data transmission between users and its servers, ensuring that sensitive information is protected during online transactions.
• Villa Retreat use’s Razorpay as the payment gateway for bookings made outside the website. Razorpay is a prominent financial platform in India that provides payment and banking solutions for businesses, headquartered in Bengaluru. Razorpay is PCI-DSS Level 1 certified, ensuring that it meets the highest standards of security for handling card data securely.

Data Security

• We implement industry-standard security measures to protect your information from unauthorized access or disclosure.
• Villa retreat uses Cloudbeds(Cloudbeds is headquartered in San Diego with offices in San Diego and São Paulo, Brazil)as the booking engine. Cloudbeds uses PCI-compliant security standards. All information transmitted is encrypted with a 128-bit SSL certificate
• Villa Retreat use’s Strip, Inc and Razorpay as payment gateways for reservations. Strip, Inc’s use of SHA-256 encryption algorithms enhances data security by securely hashing sensitive information. Razorpay adheres to industry standards such as ISO 27001, PCI DSS, and SOC2 for data security, demonstrating its commitment to maintaining a secure environment.

Use of Information

• Personal information is used to process reservations, respond to inquiries, and improve our services.
• Non-personal data helps us analyze website traffic and enhance user experience.

Third-Party Disclosure

• We do not sell, trade, or transfer your personal information to third parties.

Consent

• By using our website, you consent to the terms of this privacy policy.

Contact Us

• If you have any questions or concerns about our privacy practices, please contact us.

This privacy policy is subject to periodic updates. Please review this page regularly for any changes.