Cancellation & Refund
Property and Cancellation Policies
Confirmed bookings may be cancelled if intimation in writing reaches the company as per the following terms :
- Cancellation Policy: All bookings can be canceled up to 24 Hours prior on the day of arrival, in case of cancellation the advance payment will be refunded back to the source account with 10-15 working days or a credit note can be issued with a validity of 90 days during which the booking can be reinstated as per the prevalent tariff on the revised date(We deduct a 5% transaction charge for all UPI & Credit / Debit card payments)
- All cancellations have to be either communicated to the hotel via an email on info@villaretreat.com or canceled directly via the booking channel.
- No show: In case of a no-show 1 Night’s room rental will be charged as a retention charge, the balance if any, will be refunded with 10-15 working days. For the refund, if due, there will be a deduction of 5% transaction charge for all payments.
- Force Majeure: We understand that there is a scare about the Sars Covid 19 pandemic resurgence & keeping with the business philosophy of serene and stress-free experiences we proactively extend this courtesy to our guests. If there is any lockdown or government restriction on travel to Kodaikanal we shall be happy to either cancel & refund the advance payment done by our patrons towards securing their reservation or postpone the reservation to a future date of their convenience. The choice will be left with our patrons & guests.
